Thank you for choosing STAVYAH. We aim to deliver your favorite candles, perfumes, and lifestyle products safely, quickly, and efficiently. Please read our shipping & delivery policy to understand how we process and ship your orders.
1. Order Processing Time
- All confirmed orders are processed within 1–2 business days.
- Orders placed after 5 PM, on Sundays, or on public holidays will be processed on the next working day.
- During peak seasons or special sales, processing may take an extra 1 business day.
2. Delivery Timeframes
We ship all orders via trusted courier partners.
📍 Within India
- Standard Delivery: 3–7 business days
- Metro Cities: 2–4 business days
- Remote / Interior Areas: 5–9 business days
Note: Delays may occur due to unforeseen issues such as weather conditions, courier delays, or regional restrictions.
3. Shipping Charges
- Free shipping on all prepaid orders above a minimum purchase value INR 500
4. Order Tracking
Once your order is shipped, you will receive:
✔ A confirmation message/email
✔ A tracking link with courier details
You can track your order in real-time until it reaches your doorstep.
5. Incorrect Address or Failed Delivery
STAVYAH is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Customer not available at the time of delivery
- Wrong contact information
- Refusal to accept the parcel
In such cases:
- The product may be returned to us by the courier.
- We can re-ship it upon request, but additional shipping charges may apply.
6. Delivery Attempts
Our courier partners usually make 2–3 delivery attempts.
If all attempts fail, the shipment is returned to us.
7. International Shipping (If Applicable)
If you plan to offer worldwide shipping, here is the text:
We currently ship internationally to selected countries. Delivery timelines typically range from 10–21 business days depending on the destination.
Additional:
- Customs duties
- Import taxes
- Country-specific fees
…must be paid by the customer.
8. Undelivered Packages
If an order is returned to us due to incorrect address or unavailability, we will contact you for re-shipment instructions within 7 days.
If no response is received, the order will be cancelled automatically.
Refunds (if applicable) will be processed as per our Returns & Exchange Policy.
9. Damaged or Missing Items
If your package arrives damaged or items are missing:
- Contact us within 24–48 hours
- Share clear photos/videos of the outer box, inner packaging, and product
Email: support@stavyahlifestyle.com
Phone/WhatsApp: +91 80506 12255
We will investigate and resolve it at the earliest.
10. Our Commitment
Our goal is to deliver your favorite STAVYAH products safely and on time.
We work with reliable courier services to ensure every order reaches you in perfect condition.
If you have any questions about your shipment or delivery, we’re always here to help:
📞 +91 80506 12255
📧 support@stavyahlifestyle.com